Need help?

Email us at mysterpieceapp@gmail.com. We usually reply within a few days.

Frequently asked questions

I forgot my password

On the sign-in screen, tap “Forgot password?” and enter your email. You will receive a 6-digit code to choose a new password. Remember to check your spam folder.

I signed up with Apple or Google. How do I sign back in?

Use the same button, “Continue with Apple” or “Continue with Google”, as when you signed up.

I play as a guest. Will I lose my progress?

In guest mode, your progress is stored on your phone only. Create an account to keep it and find it on another device.

How do I delete my account?

In the app: Profile → Delete my account. Deletion is permanent. You can also email us from the address linked to your account.

I found a mistake about an artwork or a fact

Thank you! Accuracy matters to us. Email us with the artwork’s title, the information in question and, if you have one, your source. We check and correct quickly.

An artist name is offensive

Report it to us by email with the name concerned. We will change it if it breaks the Terms of Use.

How do I cancel my subscription?

On iPhone: Settings → your name → Subscriptions → Mysterpiece. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Deleting the app or your account does not cancel the subscription.

A purchase doesn’t work or I want a refund

Payments are handled by Apple or Google. For a refund, go to reportaproblem.apple.com (iPhone) or Google Play. If a purchase is not unlocked in the game, email us.